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  • Writer's pictureNOVA Cat Clinic

Results – How Can We Help You?

Thank to everyone that answered our survey.  We held the drawing for those that entered and Lauren Oschman is our winner.  Congratulations to her.  We will be holding other surveys and contests through out the year.  Please feel free to give us your feedback and enter through out the year.

We want to answer questions that were ask in this blog.

Thank you again to all who entered

We now offer later evening appointments.  When we move, we will have more availability.

We have more Saturday appointments available and will be offering more in our new facility.

We do offer a loyalty program, house calls in Arlington, Alexandria, Falls Church, and the Maryland suburbs next to DC.  We will be offering wellness programs when we move.

Questions

Revolution by mail order? – We have an online pharmacy

House calls in Falls Church?  House calls in DC?    We now offer house calls in Falls Church, DC, and Suburban Maryland.  These are limited to Thursday and Friday. There is an additional charge.

Offer advice over the phone?  This is slightly challenging.  We need to have patient-client-doctor relationship (PCR) to offer medical advice and/or prescriptions.  The Virginia definition of a PCR is an exam in a one year span.  If we have not seen your cat in less than a year, we cannot offer medical advice.

Cat are very good at hiding illness.  Timing of care can be critical. If we have a PCR, phone advice can be offered, but sometimes cats need to come for care.

Grooming without sedation.  We only offer medical grooms and grooming for cats that do not tolerate grooming.  We do have recommendations for groomers that do not sedate for grooming.

Online portals to access records.  We are working to make that happen.  This will probably be April or May.

Thanks again for answering our survey.  We want to listen and be responsive to your concerns.

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