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Why Can I Not Find Any Royal Canin Food?
The good news is that production has come back on line. Hopefully any issues will resolve in the next 2-4 weeks.
We have been substituting other brands in the interim.
Royal Canin was the victim of a computer hacking. A major global cyber attack dubbed “GoldenEye” or “Petya” caused mass disruption in both Europe and the United States. Royal Canin was not the only company affected. Other companies that identified themselves as victims included French construction materials firm Saint Gobain and US drugmaker Merck & Co. The hackers were demanding $300 million in Bitcoin.
Fortunately, the companies have been able to reboot and come back online without paying ransom. To learn more about the hack click here.
We will be happy to answer any questions and help you find substitutes if you are having challenges.
Here is a statement from Royal Canin
“As we shared with you last week, many of the systems at Royal Canin have been subjected to a cyberattack that affected a number of companies, governments and organizations around the world. Since that time, we have been working diligently to restore our services, and we have several updates to share with you. Our manufacturing sites in the United States have resumed limited production, and we are able to begin processing orders at this time. We want to make you aware that there are several changes you will notice in the coming days. First, those of you placing orders by credit card will see a delay in your charges, as we are manually processing orders at this time. Additionally, your ship time will be slower than usual and certain products may be out of stock as we work towards restoring our full operations. You can rest assured that all quality and food safety measures are in place, so the product you receive will be the same high-quality diets you trust from Royal Canin. We thank you in advance for your understanding and encourage you to contact your Royal Canin District Manager with any questions. We value your partnership and remain committed to updating you in the coming days.”